FAQ

ECAIA products are designed for high-quality drinking water treatment through a combination of multi-stage filtration, mineralization, and - depending on the product - ionization. Harmful substances are reduced while essential minerals are retained in the water. In addition, the taste of the water is improved and - especially through ionization processes - the water becomes more alkaline and antioxidant-rich.

ECAIA products are suitable for anyone who values high-quality drinking water - both for private households and for offices or travel. They are particularly interesting for health-conscious individuals.

Yes. The materials and filter technologies used comply with common standards for drinking water treatment. Analyses and certificates can be viewed via official SANUSLIFE or ECAIA channels.

These are compact water filter carafes that operate without electricity. They filter and ionize tap water and allow easy everyday use.

The ECAIA carafe S is a further development. It features a larger filter volume, optionally expandable additional cartridges, and an adjustable flow rate. This allows improved filtration performance and ionization.

Yes. Both models are suitable for regions with hard water. Filtration performance in terms of contaminant reduction remains effective. The carafe S generally delivers better filtration and ionization performance.

Through ionization, minerals in the water become electrically charged and adhere more strongly to surfaces such as glass or plastic. These deposits are completely natural and can be easily removed with vinegar or citric acid.

These are fine activated carbon particles that can be released due to friction or vibration and are flushed out during initial use. They are harmless to health.

The ECAIA ionizer S combines filtration with electrical ionization. The water is additionally enriched with electrons and free hydrogen. The result is alkaline, antioxidant-rich water.

Yes. Ionization is carried out by electrolysis and requires electricity. However, the filtration function also works without a power supply.

This is a separate faucet through which the treated water is dispensed. The ionizer itself is usually installed under the sink.

Yes. However, when using water softening systems, it should be noted that they often add sodium to the water. This sodium is not removed by the ionizer.

Possible causes include limescale buildup, clogged screens, or incorrect pressure settings. Regular descaling and cleaning are recommended.

ECAIA Drops are a food supplement based on potassium hydroxide. They are used to regulate the acid-base balance of liquids.

Depending on requirements, a few drops are added to water or other beverages. The exact dosage can be found in the product information.

They can increase the pH value and alter the taste of water or beverages.

Approximately 2 liters per day are recommended, depending on body weight.

No. However, it is recommended to gradually get used to strongly ionized water.

Upon initial use, after changing filters, and regularly during use.

ECAIA systems reduce a wide range of contaminants, including chlorine, heavy metals, microparticles, volatile organic compounds (VOCs), PFAS, pesticides, herbicides, fungicides, and pharmaceutical residues.

Important minerals such as calcium, magnesium, potassium, and sodium are deliberately retained in the water, as they are essential for the human body.

No. Limescale mainly consists of valuable minerals such as calcium and magnesium, is not harmful to the body, and therefore remains in the water.

The pH value indicates whether the water is acidic or alkaline. Ionized ECAIA water typically falls within the alkaline range. The ORP value (oxidation-reduction potential) indicates whether the water has antioxidant properties. A negative ORP value means the water is rich in electrons. Ionization alters these values by enriching the water with electrons and hydrogen.

The properties created by ionization (e.g., increased pH value or negative ORP value) are not permanently stable. It is recommended to consume the water as fresh as possible.

As a rule, the ECAIA cartridges and main filters (replacement filters for the carafe systems) should be replaced every 2 months, and the ionizer filters every 6 months, depending on usage and water quality.

Rinse regularly with clear water and descale with citric acid if necessary. Aggressive cleaning agents should be avoided.

Yes, if handled improperly. Hygienic use, clean hands, regular cleaning, and regular filter replacement are essential.

For most products, 2 years. The ECAIA ionizer S comes with an extended warranty of 6 years.

Via the SANUSLIFE Marketplace (https://sanuslife.market).

Yes, these are available via the Marketplace and on YouTube.