TERMS AND CONDITIONS

§ 1 Scope of application

(1) The following General Terms and Conditions are an integral part of every contract between SANUSLIFE® International GmbH, Via Vecchia 18, 39050 Cornedo all'Isarco (BZ), Italy, info@ecaia.it (hereinafter referred to as the SELLER) and the customer.

(2) The SELLER offers high-quality products in the field of health and drinking water optimization (hereinafter referred to as "goods") for sale via its online shop. The SELLER provides its services exclusively on the basis of these terms and conditions, which can be viewed at any time on this website and will be sent to the customer by email upon conclusion of the contract being concluded.

(3) If you have any complaints, you can contact us using the details provided in paragraph 1.

§ 2 Conclusion of contract

(1) The presentation of goods in the online shop does not constitute a binding offer by the SELLER.

(2) The customer can choose any items from the range on offer by registering as FREE (providing an email address, delivery and billing address, and contact details) and confirming the General Terms and Conditions, the information on the right of withdrawal, and the data protection policy, and then adding items to the shopping cart by clicking on the shopping cart icon. The customer can empty the shopping cart at any time by changing the number of products. The changes can be made using the mouse or keyboard. By clicking on the "CHECKOUT" button, the customer is redirected to a page where they can select the shipping method and then receive information about the payment method. By clicking on the "CONTINUE" button, the customer is redirected to a page where they can complete their order after viewing an overview of it. If the customer wishes to make further changes to their order at this point, they can return to the shopping cart by clicking on the "Back to shopping cart" link. If no further changes are to be made to the order, the order process can be completed and a binding order placed by clicking on the "SUBMIT ORDER" button. The customer will receive confirmation of receipt of the order immediately after completion of the ordering process. The SELLER stores the order and the order data entered by the customer in accordance with the attached privacy policy. In addition, the customer's order data will also be sent to them by email.

(3) The customer will be informed of the receipt of the order by email. This order confirmation also constitutes the acceptance of the purchase contract by the SELLER.

§ 3 Privacy Policy

You can access the SELLER's privacy policy here.

§ 4 Delivery and shipping conditions / Shipping costs

(1) Unless otherwise agreed, goods shall be delivered by mail to the delivery address specified by the customer. The delivery address specified in the seller's order processing shall be decisive for the transaction.

(2) Goods will be shipped within the following timeframes: Italy: 1–3 days; Rest of the EU: 3–6 days; The delivery period begins on the day after payment is received by the SELLER.

(3) The SELLER does not ship goods outside the EU. Goods will only be shipped outside the EU if this is expressly stated on the respective product information page in cooperation with a SANUSLIFE partner company (TRADING Partner). Further information on shipping can be found in the shipping conditions: shipping-conditions.

(4) If the SELLER incurs additional shipping costs due to the provision of an incorrect delivery address or incorrect address details, or due to the non-acceptance or non-collection of a delivery, these costs shall be reimbursed by the customer, unless the customer is not responsible for these circumstances.

§ 5 Retention of title

The goods remain the property of the SELLER until full payment has been received.

§ 6 Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform SANUSLIFE International GmbH, email: info@ecaia.it, telephone + 39 0471 979 998, by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Refund Policy for ECAIA Purchases

Regardless of the selected payment method or currency used, 30% to 50% of the net purchase price for purchases made via ECAIA is automatically converted into SAC and paid accordingly.

In the event of a valid withdrawal within fourteen (14) days, you will therefore only be refunded the remaining portion amounting to 50% to 70% of the net purchase price. The refund will be made in either Euro or USDC, depending on the payment method originally selected, provided that the payment was made via Sanuspay.

The portion of the purchase price that has been converted into SAC (30% to 50%) will not be refunded in cash. Instead, this amount will be credited to you in the form of a multi-purpose voucher within the SANUSAPP. This voucher can be redeemed in the SANUSLIFE Marketplace at https://sanuslife.market for ECAIA products as well as other available products.

Following the withdrawal, the corresponding credit can be found in the SANUSAPP under “Marketplace” in the “Voucher” section.

Furthermore, we reserve the right to withhold the refund until we have received the returned goods or until you have provided proof that you have sent back the goods, whichever occurs first.

Cancellation form

(If you wish to cancel the contract, please complete this form and return it to us)

To SANUSLIFE International GmbH, Via Vecchia 18 - 39053 Cornedo all'Isarco, Italy, email: info@ecaia.it, Phone + 39 0471 979 998

I/we (*) hereby withdraw from the contract concluded by me/us for the purchase of the following goods

Ordered on (_______________________) / Received on (___________________________)

Name of consumer(s) _____________________________________________________________________________

Address of consumer(s) ___________________________________________________________________________

Signature of consumer(s) (only for paper notifications) ____________________________________________

Date ___________________________________________

§ 7 Liability for defects / Limitation of liability

(1) The customer is entitled to statutory liability for defects. With regard to liability for defects, the statutory provisions apply, unless otherwise specified in the following limitations of liability with regard to damages.

(2) With the exception of injury to life, limb, and health and the breaches of essential contractual obligations (delivery and transfer of ownership of the goods), the SELLER shall only be liable for damages that are attributable to intentional or grossly negligent conduct on the part of the SELLER. This also applies to indirect consequential damages, such as lost profits in particular.

(3) Furthermore, the SELLER shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the customer regularly relies. In this case, however, the SELLER shall only be liable for the foreseeable damage typical for this type of contract. The SELLER shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences. The above limitations of liability shall not apply in the event of injury to life, limb, or health, for a defect after assumption of a guarantee for the quality of the product, and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

(4) Insofar as the SELLER's liability is excluded or limited, this also applies to the personal liability of employees, representatives, and vicarious agents.

§ 8 Applicable law; place of jurisdiction; contract language

(1) All disputes arising in connection with the initiation, execution, or settlement of the contractual relationship between the SELLER and the customer shall be governed exclusively by the law of the SELLER's registered office, unless mandatory consumer protection regulations of the country in which the customer has their habitual residence take precedence. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

(2) The place of jurisdiction and place of performance shall be the registered office of the SELLER if the customer is a merchant, a legal entity under public law, or a special fund under public law.

§ 9 Severability clause

Should individual provisions of these General Terms and Conditions be wholly or partially invalid, the remaining provisions shall remain unaffected.

§ 10 Information on dispute resolution

(1) The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), accessible at http://ec.europa.eu/odr.

(2) The SELLER always endeavors to resolve any disagreements arising from the contractual relationship in an amicable manner. However, the SELLER does not participate in proceedings before a state-recognized consumer arbitration board. Legal recourse is available at any time. You can contact us at any time at info@ecaia.it.

Status of the General Terms and Conditions: May 2026